WorryFree WITH AUSTIN HOME SYSTEMS
AUSTIN HOME SYSTEMS IS COMMITTED TO PROVIDING THE BEST CUSTOMER EXPERIENCE, CUTTING-EDGE TECHNOLOGY, AND ONGOING ENCHANCEMENTS AND MAINTENANCE. WE STAND BEHIND OUR PRODUCTS AND SERVICES BY PROACTIVELY EDUCATING AND TROUBLESHOOTING WITH OUR CLIENTS.
EXTENDED SERVICE PLANS
| No Contract | Silver | Gold | Platinum | |
|---|---|---|---|---|
|
Reactive Remote Diagnostics and Repair Upon hearing from you, your system will be accessed remotely and often repaired without a service call. |
on-site only | ✔ | ✔ | ✔ |
|
24/7 Email, Text and Chat Support We’re available to communicate with you in whichever manner best fits your lifestyle. |
email only | ✔ | ✔ | ✔ |
|
24/7 Phone Support Experience the convenience of a live agent to receive and process your service request. |
✔ | ✔ | ✔ | ✔ |
|
App Control You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. |
✔ | ✔ | ✔ | ✔ |
| Network Maintenance Remote management of your network components. |
✔ | ✔ | ✔ | |
|
Complimentary site visits for service or support Site visits for service or support free from the service call fee. |
two per year |
|||
|
Complimentary equipment repairs System hardware repairs includes removal/re-installation for equipment failures purchased from Austin Home Systems, complimentary loaner equipment when available. must be purchased during the original installation and under warranty.** |
✔ | |||
|
On-site system checkup We clean air filters, blow out the dust in equipment, test systems, and update your components that can not be updated remotely. Cable management and rack cleaning are included. |
annually | biannually | ||
|
Priority Scheduling Front-of-the-line scheduling. Typically on-site within 48 hours of an issue arising that could not be resolved remotely. |
✔ | |||
|
Annual Network Security and WIFI Scan On-site review of network speed and coverage. |
✔ | |||
|
Recorded surveillance video footage retrieval We can help retrieve surveillance footage if an incident arises (up to 4 per year). Our company has no video access without the owner-provided temporary permit. |
✔ | |||
|
Lighting and shade scene reprogramming We’ll update your lighting and shade scene presets (up to 4 hours). |
✔ | |||
|
Remote Programming and Updates Remote programming is needed occasionally to keep the system working properly. We will update streaming apps and change control drivers. |
bianually | quarterly | ||
|
Discounted Service Call Rates If we can’t solve your issue remotely, you’ll receive the discounted service plan rate. |
$180/hour | $160/hour | $140/hour | included |
|
Monthly Fee |
$50* | $100* | $200* | |
|
Annual Fee |
$550* | $1100* | $2200* |
Remote repairs may require additional monitoring equipment. Remote monitoring may not be possible for all devices. System repairs are subject to manufacturer warranties and may vary depending on your building’s access rules. See the agreement for details. Terms and conditions are subject to change with 30 days' notice.
New programming and system upgrades are billed at current rates. Travel charges may apply for site visits greater than 30 miles from our headquarters. Non-plan members are billed at $180/hr + trip charge for on-site service. Remote services are EXCLUSIVELY AVAILABLE with a performance plan above
* Requires Contract
** Does not cover acts of God, Abuse, Fire, Lighting Strikes, or Water Damage.
Summary of Plan Tiers
Silver / Basic support with remote services and basic repairs.
Perfect for:
Clients who need minimal service but still want reliable support.
Gold / Includes all Silver benefits plus semi-annual remote updates and an annual on-site checkup.
Perfect for:
Clients who seek a balanced plan with in-person services and system optimization.
Platinum / All Gold features plus quarterly remote updates, priority scheduling, and comprehensive equipment maintenance.
Perfect for:
Clients who want full coverage, priority support, and extensive system care
Platinum Plan On-Site Services include:
Semi-Annually:
• Verify functionality of all systems
• Flexible scheduling for house preparation after extended vacancies, guest arrivals, or scheduled events/parties
• Testing of all installed systems
• Requires 1-week notice for scheduling
Annually:
• Test functionality of all AHSAV-installed equipment: Lutron Lighting Panels and Keypads, Shades, TVs, iPads, Apps, Apple TVs, Control4, Network, Security System, Audio/Video zones
• Inspect and clean Lighting Control Panels
• Clean, dust, and wipe down all installed equipment
• Inspect and adjust camera angles, and calibrate cameras for optimal performance
* Pricing is valid for residential projects under 150,000. Customized pricing is required for larger or commercial projects based on the number of devices and processors.