WorryFree WITH AUSTIN HOME SYSTEMS
AUSTIN HOME SYSTEMS IS COMMITTED TO PROVIDING THE BEST CUSTOMER EXPERIENCE, CUTTING-EDGE TECHNOLOGY, AND ONGOING ENCHANCEMENTS AND MAINTENANCE. WE STAND BEHIND OUR PRODUCTS AND SERVICES BY PROACTIVELY EDUCATING AND TROUBLESHOOTING WITH OUR CLIENTS.
EXTENDED SERVICE PLANS
| Silver | Gold | Platinum | |
|---|---|---|---|
|
On-site System Checkup Regular maintenance, cleaning, and system testing to ensure peak performance. 1-week notice required for scheduling. |
Annual | Semi-Annual | |
|
Remote Updates Firmware upgrades for improved performance and security. |
Semi-Annual | Quarterly | |
|
Reactive Remote Repair Fixes issues remotely, saving time and avoiding a service call—diagnostics included at no cost. |
✔ | ✔ | ✔ |
|
24/7 Email, Text, and Chat Support Reach us anytime in the way that fits your lifestyle best. |
✔ | ✔ | ✔ |
| 24/7 Phone Support Speak directly to our expert technicians anytime. |
✔ | ✔ | |
|
App Control (OVRC Connect) Utilize a mobile app to independently troubleshoot common issues. |
✔ | ✔ | |
|
Network Maintenance Keep your network optimized and running smoothly. |
✔ | ✔ | |
|
Control4 Connect $250/year subscription coverage for Control4 systems. Allows remote home system access and software updates from anywhere in the world. |
✔ | ✔ | |
|
Remote Programming Update your system and apps without a visit. |
✔ | ✔ | |
|
Complimentary Out-Of-Warranty repairs Free service calls for repairing out-of-warranty items. |
✔ | ||
|
Complimentary equipment repairs Free repairs for equipment purchased from us; supplementary loaner equipment if available. |
✔ | ||
|
Priority Scheduling (48 Hours) Fast, front-of-the-line scheduling for on-site visits, typically within 48 hours of an issue that can not be resolved remotely. |
✔ | ||
|
Annual WIFI Network Scan Evaluate and improve your Wi-Fi coverage and speed. |
✔ | ||
|
Surveillance Footage Retrieval (4/yr) Assistance with retrieving surveillance video when needed. |
✔ | ||
|
Monthly Fee |
$50 | $100 | $200 |
|
Annual Fee |
$600 | $1150 | $2300 |
Summary of Plan Tiers
Silver / Basic support with remote services and basic repairs.
Perfect for:
Clients who need minimal service but still want reliable support.
Gold / Includes all Silver benefits plus semi-annual remote updates and an annual on-site checkup.
Perfect for:
Clients who seek a balanced plan with in-person services and system optimization.
Platinum / All Gold features plus quarterly remote updates, priority scheduling, and comprehensive equipment maintenance.
Perfect for:
Clients who want full coverage, priority support, and extensive system care
Platinum Plan On-Site Services include:
Semi-Annually:
• Verify functionality of all systems
• Flexible scheduling for house preparation after extended vacancies, guest arrivals, or scheduled events/parties
• Testing of all installed systems
• Requires 1-week notice for scheduling
Annually:
• Test functionality of all AHSAV-installed equipment: Lutron Lighting Panels and Keypads, Shades, TVs, iPads, Apps, Apple TVs, Control4, Network, Security System, Audio/Video zones
• Inspect and clean Lighting Control Panels
• Clean, dust, and wipe down all installed equipment
• Inspect and adjust camera angles, and calibrate cameras for optimal performance
* Pricing is valid for residential projects under 150,000. Customized pricing is required for larger or commercial projects based on the number of devices and processors.