Reactive Remote Repair. Upon hearing from you, your system will be

accessed remotely and often repaired without a service call.

24/7 Email, Text and Chat Support. We’re available to communicate

with you in whichever manner best fits your lifestyle.

24/7 Phone Support. Experience the convenience of a live answer by

one of our knowledgeable technicians.

App Control. You’ll get a mobile app enabling you to fix many of the

common issues that technology systems experience.

Network Maintenance. Remote management of your network

components.

Control4 Connect. Get the most out of your smart home with

When>Then personalization, Intercom Anywhere, Voice Control, and

Remote access ($250 annually).

Complimentary site visits for repair of out-of-warranty items. Client

will be billed for the replacement part(s).

Complimentary equipment repairs. System hardware repairs includes

removal/re-installation for equipment purchased from Austin Home

Systems, complimentary loaner equipment when available, must be

purchased during the original installation and under warranty*

On-site system checkup. We clean air filters, blow out the dust in

equipment, test systems, and update your components that can’t be

updated remotely.

Priority Scheduling. Front of the line scheduling. Typically, on-site

within 48 hours of an issue arising that could not be resolved remotely.

Annual WIFI Network Scan. On-site review of network speed and

coverage.

Recorded surveillance video footage retrieval. We’ll help retrieve

surveillance footage if an incident arises (up to 4 per year). Austin Home Systems has

no video access without owner-provided temporary access.

Lighting and shade scene reprogramming. We’ll update your lighting

and shade scene presets within (up to 4 hours).

Remote Programming. Remote programming is needed to keep the

system working, update streaming apps, and change divers for

firmware updates.

Remote Updates. Conduct firmware upgrades/updates remotely to

enhance system performance/security.